The general public is hereby informed that the Pension Transitional Arrangement Directorate (PTAD) will no longer receive applications for Walk-In verification from all unverified pensioners and Next of kin(s) at its HQ or State Liaison Offices.

This is to allow PTAD conclude computation exercise for monthly pension payment due to pensioners who were verified during the just concluded field exercises.

The affected Pension departments are as follows:-

  1. Civil Service Pensions Department (CSPD).
  2. Police Pensions Department (PPD).
  3. Customs, Immigration and Prisons Pension Department (CIPPD).

For pensioners with genuine complaints, please send your complaints to [email protected] or upload your complaints on PTAD website complaint link on


Verification of Pensioners from the diaspora as well as Mobile Verification for sick and infirm pensioners is not affected by this suspension.