The Pension Transitional Arrangement Directorate hereby informs the general public that it is suspending walk-in verification of Pensioners at its HQ and state liaison offices for all pensioners under the Defined Benefit Scheme (DBS).

The suspension will affect pensioners under the Civil Service Pension Department (CSPD), the Police Pensions Department (PPD) and the Customs, Immigration and Prisons Pension Department (CIPPD).

This is to allow PTAD conclude computation exercise for monthly pension payment due to pensioners who were verified during the concluded field exercises.

For pensioners with genuine complaints, please send your complaints to [email protected], [email protected] or you can upload your complaints on PTAD website complaint link on

Please note, Next of Kins (NoKs) should send their claims to [email protected] or [email protected] to schedule an interview and verification.